Frequently Asked Questions
How do I make a student purchase?
Click on Items At Student's School. Open the applicable category/season. Select the item(s).
Click on Cart to complete the purchase.
How do I rent a gym, room or field or sign up for swim lessons?
Click either Facility Rentals (Room or Field Rentals) or Pools (Lessons or Camps). Click on the applicable Pool (for Summer Camps, select JPC).Select the Registration Form.
You must select BUY before moving on to next option. Select the item(s). Click on Cart to complete the purchase.
How do I find the activities for which my child is eligible?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "View Athletics & Activities" from the list of links. From here you will be taken to a list of athletics and activities for which your student is eligible. If your student is missing any required forms, you can print them out by clicking on the "View Requirements" link. Print out the forms, fill them in, and turn them in to the school.
How can I change my user name, password, or contact information?
Click the "Your Account" text link at the very top of every page. This will take you to a form which is filled in with the information you submitted when you signed up (or from the information received from the School District website). Change any information and click the "Update Account Information" button.
How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.
How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "Products available to Your Student "from the list of links. This will take you to a page displaying only products available to the selected student.
What if my student has outstanding fines?
If the student has outstanding fines or fees, a message will appear under the student detail. Click on Pay. Once you are directed to the applicable page, you can view the details or pay the fine. To pay the fine, click the box next to the fine, under "Select". If you have additional questions, call your school business office.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.